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Most frequently asked questions (FAQ)
Live FAQWhat information is needed to select the right system?
Tell us the appliance and fuel type, connection diameter, chimney height, building type and planned installation route. Our adviser will verify the complete configuration.
Will a cowl fix every draught problem?
No. The appliance, air supply, flue dimensions, chimney height and outlet location must be assessed as one system. The cowl supports correctly designed installations.
Can it be fitted to a ceramic or masonry chimney?
Yes. A correctly selected transition or adapter allows stable installation on round, square ceramic and traditional masonry outlets.
Is it suitable for a condensing boiler?
No. This self-adjusting cowl is not intended for condensing gas boilers. Ask a technical adviser to select the correct terminal for that appliance.
Does the mechanism need servicing?
Yes. The cowl should be inspected and cleaned regularly together with the chimney, and the rotating mechanism should be checked for free, quiet movement.
Do acid-resistant chimney systems require condensate drainage?
Condensing appliances normally require correctly designed condensate collection and drainage. Our technical team will confirm the right arrangement for your appliance and route.
Which systems are suitable for gas condensing boilers?
SKS, SKSP and insulated SKSPI variants are designed for modern closed-combustion appliances operating in positive pressure, subject to the project specification.
Can I install the chimney system myself?
Installation should follow the system documentation and applicable regulations. For safety, we recommend a qualified installer and final system inspection.
How do I choose the chimney diameter?
Diameter depends on appliance output, fuel, flue temperature, usable height and route. Send us these parameters and we will help select the system.
When should I choose SKŻ?
Choose the single-wall SKŻ family when a sound ceramic or masonry chimney shaft is available and needs a modern heat-resistant insert.
When is insulated SKIŻ the better option?
SKIŻ is designed for an external or standalone chimney, especially where there is no usable shaft. Its 50 mm mineral-wool layer stabilises flue-gas conditions and limits heat loss.
Can these systems work with a condensing boiler?
They are designed for dry, high-temperature solid-fuel operation. Condensing appliances require a correctly classified condensate-resistant system selected for the appliance.
How is the chimney diameter selected?
Diameter depends on appliance output, outlet size, fuel, flue temperature, route and usable height. It should be calculated or confirmed from the complete project.
Do the systems require maintenance?
Yes. A qualified professional should inspect and clean the chimney at intervals appropriate to the appliance, fuel and local requirements.
Is the same system suitable for a sauna and a wood-fired hot tub?
Yes, subject to appliance data and correct sizing. The route, outlet diameter, operating temperature and clearances must be verified for each installation.
When should I choose insulated SKI?
Choose SKI when the chimney runs outside the building, passes close to accessible areas or needs its own thermal protection. Its 50 mm mineral-wool layer stabilises conditions and reduces surface temperature.
Can the chimney be made in a colour matching the sauna?
Selected powder-coated colour variants and custom elements can be prepared on request, subject to the project specification.
How is the chimney diameter selected?
Diameter depends on the appliance outlet, output, fuel, route and effective height. Send these details and a simple sketch to the technical team.
Does the system require inspection and cleaning?
Yes. A qualified professional should inspect and clean the chimney at intervals required for the appliance, fuel and local regulations.
Round or rectangular—which should I use?
Round ducts generally offer efficient flow and simple modular assembly. Rectangular ducts are valuable where ceiling or shaft space is restricted.
When is an insulated SWI system needed?
SWI is intended as an independent insulated ventilation stack, especially where the route needs thermal protection or passes through demanding exposure.
What do OC and LU mean?
OC denotes galvanized steel. LU denotes grade 1.4301 stainless steel. SWI combines these materials independently for the inner and outer jackets.
Can HENITOM manufacture custom dimensions?
Yes. Exact dimensions and non-standard elements can be prepared for a specific ventilation design after technical review.
Can the same system carry any air stream?
No. Air composition, humidity, temperature, hygiene, fire and building requirements must be verified before material and construction are selected.
What stainless steel grades do you work with?
We manufacture in AISI 304, 304L, 316 and 316L, and select other grades when the operating conditions require them.
Do you produce custom and prototype parts?
Yes. We support one-off prototypes, short runs and repeat series manufactured from drawings, STEP files or a detailed brief.
Do you provide documentation and material certificates?
Yes. Material certificates, inspection records and the agreed production documentation can be supplied with the order.
What is the typical lead time for an order?
Lead time depends on the material, complexity and quantity. We confirm a precise delivery date with every quotation.
Do you offer nationwide and international delivery?
Yes. Finished parts are securely packed and delivered throughout Poland and to international customers.
What is included in a KOMINSET kit?
The exact content depends on the boiler and route. A typical set includes a boiler connection, adapters or reductions, required flue modules and a suitable termination.
What is the difference between SKS and SKSP?
SKS is a single-wall sealed flue route. SKSP is concentric: the inner pipe removes flue gases and the outer channel supplies combustion air.
Can one universal kit fit every boiler?
No. Boiler outlets and manufacturer requirements differ, so adapters, reductions, seals and terminals must be matched to the appliance.
Can pipe lengths be changed?
Yes. The route is modular and the lengths, elbows and transitions can be configured to the project.
Who should install the kit?
A qualified installer should assemble and commission the complete air/flue system according to the appliance instructions and applicable rules.
Does HENITOM supply complete tanks?
The core offer is modular tank components for professional self-assembly and welding. The exact delivery scope is agreed during quotation.
Which capacities are available?
Standard component configurations cover approximately 30 to 350 litres, while other sizes can be prepared for suitable order quantities.
When should I choose a double wall?
A double-wall configuration is useful when the process requires controlled heating or reduced risk of scorching.
Can openings and supports be customised?
Yes. Process ports, armature openings, handles, legs and feet can be positioned for the project.
Which jacket should I choose?
Aluminium is light and corrosion-resistant, galvanized sheet is economical for suitable environments, and stainless steel provides high durability in demanding or humid conditions.
Can existing equipment be insulated?
Yes, after dimensions, access points, temperatures and installation conditions are verified.
Does pre-insulation also reduce noise?
Yes. The correct acoustic layer can reduce noise transmitted by airflow, compressors and machinery.
Can the insulation be removable?
Service sections and removable jackets can be designed where regular inspection or maintenance is required.
What can a technical pipeline transport?
Depending on its specification: flue gases, hot or cold air, powders, granulates and other compatible process media.
Which steel grade is best?
It depends on corrosion, chemistry, temperature, hygiene and cost. We verify 1.4404, 1.4301 or galvanized construction against the process.
Can HENITOM work from our documentation?
Yes. Pipelines are prepared against supplied technical documentation, with project details confirmed before production.
Do you support installation?
The scope can include technical consultation, fabrication, documentation and installation support or assembly.
Where are laundry chutes most useful?
They are especially effective in hotels, hospitals, multi-storey residential buildings, care facilities and professional laundries.
Which section should I choose?
Round sections offer very smooth flow, while square or rectangular systems can fit restricted shafts. Final sizing depends on volume and available space.
Will linen catch inside the chute?
The smooth stainless interior and correctly designed offsets reduce friction and snagging risk. The complete route still needs project verification.
Can a chute be designed for an existing building?
Yes. Custom forms and offsets can support renovation projects after the shaft, access and fire requirements are assessed.
What chimney system does my stove need?
It depends on the exact appliance, fuel, temperature, pressure conditions and installation route. Send us the appliance model and drawings for a reliable recommendation.
How does a chimney system work?
It safely carries combustion products outside while maintaining the operating conditions required by the appliance and protecting the building structure.
How do I clean a chimney?
Inspection and cleaning should be completed by a qualified professional at the intervals required for the appliance, fuel and local regulations.
Which ventilation systems are best for my industry?
The right solution depends on air volume, contaminants, process temperature, pressure and the facility layout. Our engineers verify these conditions before proposing a system.
Do you deliver complete installations?
Yes. HENITOM can provide design support, prefabrication, delivery, installation and service as one coordinated scope.
What are the delivery and lead times?
Lead time depends on the technical scope and material availability. You receive a clear production and implementation schedule with the quotation.
How do I get a tailored investment quote?
Send the project documentation or a brief description through the consultation form. We will confirm missing parameters and prepare the next steps.
Do you provide service and post-completion support?
Yes. We provide inspections, maintenance, technical support and replacement components for delivered systems.
Can you help modernize a residential building?
Send us information about the building, existing installations and planned works. Our team will review the requirements and help plan the next steps.
How do I start working with HENITOM?
Complete the short enquiry form. Our team will contact you to understand your business and discuss suitable cooperation terms.
Do I need to choose a package first?
No. We agree cooperation terms after the initial conversation and review of your needs.
Can I enquire without an email address?
Yes. Your name, phone number, company name and operating region are enough. Email is optional.
Which regions can I enter?
Enter the city, region or area in which your company operates. You can also describe work across several regions.
What technical support is available?
Our specialists help with system selection, product parameters and project-specific installation questions.
Can you supply non-standard components?
Send us your requirements or drawings. Our team will review the options and confirm the proposed solution and delivery terms.
What information is needed to select a chimney system?
Provide the appliance and fuel type, flue-gas parameters, connection diameter, route, usable height, installation location and expected operating mode. This lets the technical team verify material, diameter, insulation and pressure class.
Can components from different systems be combined?
Use compatible components belonging to the specified certified system. Mixing elements without technical confirmation may affect tightness, resistance, declarations and warranty conditions.
Where can I find current installation instructions?
Use the Help Center technical library. It groups current instructions, certificates, declarations and drawings by document category.
Can HENITOM check a non-standard installation detail?
Yes. Send a drawing, dimensions, photographs and the relevant operating data through the consultation form. The technical team can review the detail and propose compatible components.
Does HENITOM provide commercial cooperation for installation companies?
Yes, but commercial benefits are handled separately on the For professionals page. This installer page remains focused on technical work, documents, learning and project support.
Which appliances can the HENITOM UNI 200 chimney system be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Is the system resistant to soot fire?
Yes, when installed and operated according to the applicable technical specification.
Do you offer custom diameters?
Yes. Send the required dimensions and our technical team will prepare a quotation.
What is the delivery time?
Stock products are normally dispatched within 24-48 hours.
Can I return the system?
Standard products may be returned according to the shop terms. Custom products are handled individually.
Which appliances can the HENITOM SKI 180 insulated system be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
What is the delivery time?
We confirm the production date after checking your configuration.
Which appliances can the HENITOM SK 150 chimney liner be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the HENITOM SKIZ 180 heat-resistant system be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the HENITOM TURBO rotating chimney cap be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the Premium chimney terminal be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the HENITOM SWI ventilation system be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the Pre-insulated industrial pipeline be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the Industrial process pipeline be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the Custom stainless steel tank be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the Laundry chute system be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
Which appliances can the Custom steel component be used with?
It is selected according to appliance type, fuel, diameter and operating conditions.
How are custom-made components priced?
Custom elements are quoted individually from dimensions, a drawing or a short project description.
How do I determine the chimney diameter and height?
Diameter and effective height depend on the appliance, fuel, flue-gas parameters and installation layout. Final sizing should be checked against the appliance documentation and applicable standards.
What are the usual production and delivery times?
Stock items are usually dispatched quickly. Made-to-order components receive an individual production date after the technical specification is approved.
Does HENITOM provide installation support?
We provide technical guidance, installation documentation and can help identify an experienced installation partner in your region.
How should a chimney system be operated safely?
Use the system only with the specified appliance and fuel and arrange inspections in accordance with local regulations and the appliance instructions.
How often should the chimney be inspected and cleaned?
Intervals depend on fuel, appliance and local law. An annual professional inspection is a sensible minimum.
How do I report a complaint or technical problem?
Send the order or invoice number, photos, product label and a concise description to biuro@henitom.pl.
What support is available for chimney sweeps and installers?
Professionals can access technical materials, product consultation, training and the HENITOM partner programme.
How can a company start B2B cooperation with HENITOM?
Contact our sales team with your company details, market area and expected product scope.
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Contact details and working hours
- ⌖ Address
- HENITOM Dryjski General Partnership
ul. Helenówka 5C, 42-300 Myszków - ◷ Working hours
- Mon.–Fri. 07:00–16:00Sat. 08:00–12:00
- ☎ Sales and technical support
- +48 502 319 948
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